Cierre las brechas (Zap the Gaps!)

Target Higher Performance and Achieve It!

Follow Blanchard’s step-by-step instructions for implementing the GAPS approach to problem solving.

By Ken Blanchard , Dana Grimes Robinson and James C. Robinson Read by Johnny Peña Business Development / Management & Leadership / Nonfiction / Personal Growth Spanish, Unabridged 2h 47m Sell Sheet
Format Release Date List Price Your Price ISBN
3 Audio CDs March 28, 2017 $49.99 $39.99 9781520070759 Add to Cart
							Bill Ambers is the director of customer service at a high-tech firm, but his call center is not making its numbers. With the help of Michael St. Vincent, gardener and legendary head of Saint's Nurseries and Landscaping, Bill learns to dig to the root of the problem, discovering the GAPS approach to performance improvement and a tool called the Gap Zapper. This entertaining business parable tackles crucial issues concerning human performance by combining the storytelling talents of Ken Blanchard, a nationally recognized business guru, with the pioneer problem-solving approach of Dana and Jim Robinson. This book is a must have for anyone seeking to identify and correct the factors that negatively impact performance with both meaningful and measurable improvement.

"A gem of a management book, guaranteed to help improve your company's performance no matter what business you're in!" - Harvey Mackay, author of the New York Times bestseller